You can change your order on any product between 24 hours from the date the order was placed, however order that have exceeded the number of days may be subject to approval from the customer care support assistant, So we advice our customer to make sure they have correctly placed an order for the right items before completing the checkout procedure & payment, contact customer support team if your order have exceeded 1 days of placement.
Change information ℹ️
You can change your recipient information at anytime but please make sure that every information you provide is correct, wrong information can affect your delivery 🚚 so please make sure to cross check and be certain that your recipient information is correct.
Cancel order📈
After completely shopping with vietnine.com website or app page, You can cancel your order within 24 hours from the day your order was placed, Once we receive an email with prompt to cancel your order, it will be cancelled, you can place a new order after cancellation and refunds will be sent back to your e-wallet accounts within 24 hours.
Return order💫
You can request to return an order after you have received the items immediately. However, order can be returned on the conditions that
1) The goods sent to you have been tampered with or damaged.
2) The goods or items you received are wrong and different from your order.
💫Wrong order or items description can be either from (size,color,brand E.T.C). Once your goods is damaged or tampered with. Just send a video of the item to our customer care on WhatsApp or email, after proper review is done. You can return the item. Once we confirm that the item has been returned to our shipping affiliate office. Your funds would be returned to your wallet account within 24 hours.
Customercare@vietnine.com