Privacy Policy

PRIVACY Policy (INTRO)
Welcome to the vietnine your online platform & web store for all purchase.  We at vietnine takes responsibilities related to information security in accordance with the regulations on protecting personal information confidentiality and commits to respecting privacy and the interests of all users in our  website and mobile applications (“Platforms”) (we refer to them collectively as the Platforms and the services we provide as described in our Platforms). We recognize the importance of the personal data you have entrusted to us and believe that we have a responsibility to manage and protect  and process your personal data appropriately. This privacy policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose or process personal data that you have submitted to us and to help you make informed decisions before providing us with any of your personal data.
By using Our Services, registering for an account with us or accessing the Platform, you acknowledge and agree that you accept our policies described in the Privacy Policy, and you hereby confirm that you have given us your full consent to our collection, use, disclosure and processing of your personal data as described herein. IF YOU DO NOT AGREE TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM OR WEBSITE. If we change our Privacy Policy, we will notify you including through posting such changes or a revised Privacy Policy on our Platform. To the extent permitted by law, your continued use of the Services or Platform, including your transactions, constitutes your acknowledgment and agreement to the changes in this Privacy Policy.
Account policy:
Every individual account information is confidential and are subject to privacy, Do not share your login information with anyone you do not trust, vietnine.com wont be accountable for any bridge of your account once you have shared your account information with your friends or third party, once you have shared your account details with a third party, please be aware that you have given them full right to your account usage, instead advice your friends and family to sign up for their own personnel account on vietnine.com or app store  to enjoy a swift shopping experience.
Login privacy:
Kindly use a valid email address/phone number and password you can easily remember to sign up for an account on vietnine.com web or app store, Incase you forgot your password please enter your email address or phone number associated with your account to receive a link to update and change your password.
To ensure a swift shopping with vietnine.com shopping website or app, Individual must completely sign up for an account to enable full access to a happy shopping.
You can also sign up to our newsletter to keep you updated on our new arrival or discount and any other updates on the vietnine.com store web or app.
E – Wallet
Before shopping with vietnine.com app or website, you need to make sure you have an available funds on your E-wallet account to enable you complete your shopping experience with us, To fund your E-wallet simply follow the steps below:
Click on your E-wallet account showing your account balance as N0.00 click on ADD fund, then proceed to add money to your e-wallet account, after completing the process of adding funds to your e – wallet account with the bank Transfer option available kindly refresh your page and check your balance, the money you added will reflect on your e-wallet account then you can shop, order & complete your purchase on vietnine.com website or app store, After shopping your balance will remain on your e-wallet and can be used for subsequent shopping each time you sign in, you can use your balance to shop anyday & anytime with us
You can change your order on item between 1-3 days from the date order was placed, however order that have exceed the number of days may be subject to approval from the customer care support assistant, So we advice our customer to make sure they have correctly placed an order for the right items before completing the checkout procedure & payment, contact customer support teams if your order have exceed 3 days of placement.
CHANGE INFORMATION
You can change your recipient information at anytime but please make sure that every information you provide is correct, wrong information can affect your delivery  so please make sure to cross check and be certain that your recipient information is correct.
CANCEL ORDER
After completely shopping with vietnine.com web or google app you can cancel your order within 1-3 days from the day your order was placed, once we receive an email with prompt to cancel your order, it will be cancelled, you can place a new order after cancellation and refunds will be sent back to your e-wallet accounts within 24 hours.
RETURN ORDER
You can request to return an order after you have received the items immediately. However, order can be returned on the conditions that
1) The goods sent to you have been tampered with or damaged.
2) The goods or items you received are wrong and different from your order.
Wrong order or items description can be either from (size,color,brand E.T.C)
(UNDERAGE CONCENT)
Our platform and the services we provide  are not intended for children under the age of 18. We do not knowingly collect or retain any personal data or non-personally identifiable information of anyone under the age of 18, any part of our Platform or other Services is not available to children under the said age. Parents or guardians of children under 18 years old are adviced to monitor and ensure that they don’t use or register on our platform in any case
HOW We PROTECTS AND STORES CUSTOMER INFORMATION
We take various security measures and always strive to ensure the safety of your personal data across our systems. User personal data is stored behind secure networks and can only be accessed by certain employees who have special access to our systems. However, there can certainly be no absolute security guarantee.
OUR MOBILE APPLICATION can collect precise information about the address of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, publish or process this information for one or more purposes including but not limited to services provided based on the location you request or transfer content related to you based on your location or allow you to share your location with other Users as part of the Services provided by our mobile applications. For the majority of mobile devices, you can withdraw your permission so that we can collect this information based on your location through the settings on the device. If you have any questions about how to disable location services on your mobile device, please contact your mobile service providers or device manufacturer.
(PERSONAL DATA) information about an individual whose data is been accessed through the means of registration which comes in form of your name or contact information.
Note that when you view pages on our website or mobile applications, when you view content and advertisements, and access other software on our Platform or through the Services, information that may may be sent to us (including, without limitation, IP address, operating system, etc.); but, instead of page views, your device sends us information about the content, ads viewed and/or software installed by the Services and Platforms
( CORRECT OR UPDATE YOUR INFORMATION )
If you  registered an account with us, you can personally access and/or correct your personal data that we hold or control through the Platform. Just go to your account setting and do the changes yourself or if you’re finding it difficult to do that. Please contact our customer care support via email @ customercare@vietnine.com
( CONSENT )
You may withdraw your consent, request for restriction, objection to the collection, processing, use and/or disclosure of your personal data that we are storing or controlling by sending an email to our customer service support team at customercare@vietnine.com and we will handle these requests. However, your withdrawal of permission, restriction request, objection to the processing of your personal data may mean that we will not be able to continue to provide the Services to you and we may need to terminate the current relationship between you and/or the contract you have with Us therein
( REQUEST PERSONAL DATA )
You have the right to request that we provide your own Personal Data to you by sending a request to our support team at support@vietnine.com
Your request will only be considered valid and accepted for processing when the necessary information is complete.
QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
If you have any questions, requests or complaints about our privacy practices or other related ISSUES please contact us at the following information:
Hotline: +84333410600

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